Terms of service

TERMS OF SERVICE

  1. Who you're buying from. comfortcrest.co.uk is operated by Yutani Ltd trading as Comfort Crest, company no. 16832935, registered at [address] ("we", "us").
  2. Orders. Your order is an offer to buy. A contract forms when we email dispatch confirmation. We may decline or cancel orders (e.g. stock or payment issues) with a full refund.
  3. Prices. All prices include VAT [remove if not VAT-registered]. Delivery charges, if any, show at checkout. If a genuine pricing error is obvious (e.g. a £595 bed listed at £5.95), we may cancel and refund before dispatch.
  4. Payment. Visa, Mastercard, Amex, PayPal, Apple Pay, Google Pay, Shop Pay and Klarna. Klarna's own terms and eligibility checks apply to pay-later options; missed Klarna payments may affect your ability to use Klarna in future.
  5. Delivery. Per our Shipping Policy. Risk passes to you on delivery; ownership passes on full payment.
  6. Cancellations, returns and faults. Per our Return & Refund Policy and your statutory rights, which these terms never reduce.
  7. Guarantee. Every bed carries a 12-month guarantee against manufacturing defects, in addition to your legal rights. It covers frames, mechanisms and included mattresses under normal domestic use; it excludes fair wear, misuse and commercial use.
  8. Product information. We work to keep descriptions, dimensions and photos accurate; minor colour variation can occur between screens and fabric.
  9. Our liability. Nothing limits liability for death or personal injury caused by negligence, or for fraud. Otherwise our liability is limited to the price paid for the products concerned; we aren't liable for losses that weren't foreseeable when the contract was made.
  10. Complaints and disputes. Email azixparz@outlook.com
     — we aim to resolve any complaint within 14 days. These terms are governed by the law of England and Wales, and you can bring proceedings in the courts of England and Wales (or your home courts in Scotland or Northern Ireland).