Returns

We would rather you had the right bed than a sale, so if something is wrong, tell us early and we will sort it.

Changing your mind

Under the Consumer Contracts Regulations you may cancel within 14 days of delivery and return the bed for a refund. Let us know in writing — email is fine — and we will arrange collection. The bed should be in the condition it arrived in.

Made-to-order exclusions

Every bed is made to your order, and the law makes an exception for goods made to a customer's specification. In practice we still accept returns on beds in our standard fabrics. A bed made in a bespoke fabric you supplied, or to non-standard measurements, cannot be resold and is excluded.

If something is faulty

A faulty bed is not a return — it is ours to put right. Tell us within 30 days and you are entitled to a full refund; after that we will repair or replace it. Either way you pay nothing for collection.

Before you order

Two things prevent almost every return: check the size guide against your room, and order the free fabric samples. Both take minutes and cost nothing.