Comfort Crest

Shipping & Delivery

Last reviewed: 1 September 2026

1. Delivery cost

The price you see on the product page is the price you pay. We do not add delivery charges, handling fees or booking fees at any stage of checkout.

2. Dispatch and lead times

Orders are dispatched within [[ X WORKING DAYS ]] of being placed. Delivery times above are estimates and run from dispatch, not from the moment you order.

Made-to-order items are built to your specification and take longer — currently [[ X–Y WEEKS ]]. Where an item is made to order, this is stated clearly on its product page before you buy.

By law, we will deliver your order without undue delay and within 30 days of the day the contract is made, unless we've agreed a longer period with you. If we miss that, you can give us a new deadline and, if we miss that too, cancel and receive a full refund.

3. What kind of delivery to expect

Beds are bulky, heavy and usually a two-person lift. Our carrier delivers [[ TO YOUR DOOR / TO A ROOM OF YOUR CHOICE — DELETE ONE ]].

You'll receive tracking and a delivery window by email or SMS once your order is dispatched. Someone aged 18 or over needs to be at the address to receive and sign for the delivery.

Assembly and packaging removal

[[ STATE WHETHER ASSEMBLY IS INCLUDED, OPTIONAL AND PAID, OR NOT OFFERED — AND WHETHER THE CREW TAKES PACKAGING AWAY ]]

4. Please measure before you order

Before ordering, please check that the item will pass through:

• Your front door and any communal entrance doors;
• Hallways, and especially stairwells, landings and any tight turns;
• Lifts, where relevant — including the door aperture, not just the car;
• The doorway of the room the bed is going into.

Full boxed dimensions are listed on every product page. If you're not sure, email azixparz@outlook.com before you order and we'll talk it through with you.

If a delivery fails because the item cannot be got into the property, we'll refund you for the item in full, but we may charge a redelivery or failed-delivery fee of [[ £__ ]] to cover the carrier's costs. We will always tell you the amount before charging it.

5. Missed deliveries and access

If nobody is available at the agreed delivery window, the carrier will leave a card and contact you to rebook. A second failed attempt may incur a redelivery charge of [[ £__ ]].

Please make sure there is somewhere for a large vehicle to stop. Where access is restricted — a red route, a permit-only bay, a pedestrianised street, or a private road with a weight limit — let us know when you order so we can plan for it.

6. Checking your delivery

Please check the packaging for obvious damage before signing. If something looks wrong, you can note it on the driver's paperwork or refuse the delivery outright.

If you only spot damage after unwrapping, that's fine — email us at azixparz@outlook.com within [[ 14 DAYS ]] with photographs. Signing for a delivery does not mean you have accepted damaged or faulty goods, and it does not affect your rights under the Consumer Rights Act 2015.

7. When responsibility passes to you

The goods become your responsibility once they have been delivered to the address you gave us. Ownership passes to you once we have received payment in full.

8. Delays outside our control

Occasionally deliveries are delayed by weather, road closures, carrier disruption or supplier issues. Where that happens we'll contact you as soon as we know and give you a revised date. If a delay is substantial you can cancel and receive a full refund.

9. Changing your delivery address

Email us as soon as possible. We can usually change the address before dispatch. Once an order is with the carrier we may not be able to redirect it.